Refund and Returns Policy
At Alvic Usa, LLC, we are committed to providing high-quality plumbing services and customer satisfaction. We understand that sometimes issues may arise, and we want to ensure a fair and transparent process for addressing concerns and potential refunds.
1. Service Satisfaction
We strive to provide excellent service on every job. If you are not satisfied with the plumbing services provided, please contact us within 7 days of service completion. We will work with you to address any issues and ensure your satisfaction.
2. Workmanship Guarantee
We stand behind the quality of our work. If a problem occurs due to our workmanship within [X days/months] of service completion, we will return to address the issue at no additional cost to you.
3. Parts and Materials
a. Manufacturer Defects: If a part or material we installed proves to be defective, we will replace it at no cost to you within the manufacturer’s warranty period.
b. Customer-Supplied Materials: We cannot offer refunds or guarantees on materials or parts supplied by the customer.
4. Refund Eligibility
Refunds may be considered in the following situations:
– Services not performed as agreed in the written estimate
– Damage to property caused directly by our services (excluding pre-existing conditions)
– Failure to resolve issues covered under our workmanship guarantee
5. Refund Process
a. To request a refund, please contact us at [email protected] within 7 days of service completion.
b. Provide details about the service performed and the reason for the refund request.
c. We will review each request on a case-by-case basis and respond within 5 business days.
d. If a refund is approved, it will be processed using the original payment method within 10 business days.
6. Non-Refundable Charges
The following charges are non-refundable:
– Diagnostic or inspection fees
– Emergency call-out fees
– Partial refunds on bundled services
7. Cancellations
a. If you cancel a scheduled service with less than 24 hours’ notice, a cancellation fee may apply.
b. If our technician arrives at your location and is unable to perform the service due to circumstances beyond our control, a service call fee may be charged.
8. Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis at our discretion.
9. Changes to This Policy
We may modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website.
10. Contact Us
If you have any questions about this Refund and Returns Policy, please contact us at:
Alvic Usa, LLCAddress: 6175 NW 153RD St Miami Lakes, FL, 33014-2435 United States
Email: [email protected]
By using our services, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy.